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Rethinking Tooling for Cloud Native 5G Networks

Vendors have invested a lot of resources in adopting their solutions for challenges the telco industry is going to face with 5G rollout.

November 25, 2021

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Telecommunications is one of the most vital tools at everyone disposal during these times of crisis.

As we have seen over the last number of weeks, the United States has been dealing with some…

septiembre 11, 2017

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Cashback for using an operator’s app

Operators want customers to use their apps. They want care services done via their app. They want the…

septiembre 6, 2017

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Will chat-bots be the future of customer service engagement?

As of now – August 16th 2017 – my answer to that question would be: absolutely nothing. Chat-bots…

agosto 30, 2017

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Consistency of thought, purpose and action are key to successful customer engagement

Maybe you wouldn’t think of Bruce Springsteen as the go-to guy for customer experience wisdom, but here’s something…

agosto 23, 2017

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Leveraging big data in your virtualised network

As operators seek to reduce costs and increase efficiencies leveraging newly virtualised network and cloud business systems, there…

agosto 16, 2017

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Telcos have a long way to go with customer experience, but are they as bad as they appear?

Everybody needs to cut telcos a bit of slack when it comes to customer experience. Every month you…

agosto 9, 2017

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With content and partners, it ain’t what you do…

Operators continue to see good content as a key weapon in the battle to retain customers and build…

agosto 2, 2017

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Getting to know you (again)

Someone once said “a lie can travel around the world while trust is putting on its shoes”. Some…

julio 25, 2017

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Giving telcos a sporting chance to engage with customers

Sport for a lot of people is everything. Be it participating or watching, it’s something that a lot…

julio 19, 2017

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